Before staring your hunt for a new software, it is important that you assess what kind of buyer are you to avoid getting lost in the crowded market and lose track due to attractiveness rather than focussing on practicality.
Type A: You are working for a Company trying to move beyond Excel, Outlook & Sticky notes; you simply require an affordable software to bring the house in order; cost being your key driver.
Type B: You are juggling with multiple software applications constantly struggling not to drop the ball. You need one integrated application even though you are ok to compromise on few of the bells and whistles. You are concious about the cost, but is not the only driver for decision.
Type C: You have identified a problem in a specific area and looking to bring efficiency in that critical function and you need a niche specialized solution regardless of the cost.
Once you decide your Type, it becomes easy for you to shortlist prospective software application for your organization!
What to look for in Service Management Software System?
You can be in the business of Depot Repair or Field Service. Service Management software helps you create, track, monitor and fulfill Work Orders. The core capablities must be scheduling Work Orders, Billing, Inventory management, Warranty tracking & Customer management. If your focus is on Field Service, then, GPS tracking, Activity management, Electronic signature, Mobile access, Routing, Technician management, Contract management are critical functions.