Infor Syteline Managed Services

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As a user of Infor Syteline we understand the challenges you face in keeping your environment running smoothly, at Tayana our INFOR syteline experts take over day to day administration responsibilities of keeping your Syteline running so that the core team of your users and IT staff can focus on value add projects such as upgrades and new functionality implementations.

Infor Syteline - Tayana Solution

Managed Services Offerings

Tayana via its HelpDesk helps customers answer following challenges?

  • Can you help me with Functional Queries?
  • Can you provide training to my new users?
  • Can you support me in my time zone and respond with 24X7 scenario?

Tayana via its application maintenance framework helps customers answer following challenges?

  • Can you apply the new patch on my current version?
  • My customization has defects, can you fix them?
  • My last upgrade needs fix, may be i have to go back to old version, can you fix that?
  • Can you provide patch and hot fix management?

Tayana via its application monitoring framework helps customers answer following challenges?

  • Can you provide regular health check to my old application?
  • Can you help with my device, may be scanner or printer etc, run smoothly with my application?
  • Can you help me manage user rights, give permissions, manage my department based roles?

Tayana via its application customization framework helps customers answer following challenges?

  • Can you integrate 3rd party application or built a new interface to connect with my old application?
  • Can you help me get newer reports or extend existing screen with modifications?
  • Can you help me by building new application feature or functionality?