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how can acumatica help the field service industry

5 ways in which acumatica can benefit field service industry

/ 2021, Acumatica, Field Service / By

How can Acumatica help the Field Service Industry? 

Field services companies face many unique challenges, from contract management and data integration to scheduling, dispatching and route management. 

Managing these challenges requires business software designed for the field services industry. An Enterprise Resource Planning (ERP) solution like Acumatica Cloud ERP, brings together finances, dispatching, warranty management, inventory and more into one flexible, robust system. This allows businesses to meet field services challenges head-on and take control of their finance, accounting, technicians, service, and customer satisfaction.   

Here are a few benefits of Acumatica.

  1. With Acumatica Field Service Management, scheduling the right people at the right time with the right skills to perform the work is handled quickly and efficiently. By being able to quickly capture service needs and access customer information, product history and resources required for a job, you can shorten the time between call receipt and job assignment and ensure the work is done right the first time. 
  1. Acumatica warranty management is integrated with other applications, helping to make establishing warranty offers for your customers and specifying which parts are under warranty easier and more streamlined. Having the ability to track multidimensional contracts (different warranties for different components of the system) from sales to repair in the field helps ensure billing accuracy, avoids confusion, mischarges, and objections, and improves customer satisfaction. 
  1. Acumatica comes equipped with dashboards that can alert your service team of expiring contracts and allows them to create and manage multiple service schedules per customer. 
  1. Acumatica ERP solution can help you handle unplanned service calls. You can find out how changes to planned routes, scheduling an equipment availability will affect the team with least amount of impact to the plan schedule. Knew and updated service orders can be directly sent to the technicians mobile device through your Acumatica system 
  1. Acumatica Cloud ERP helps drive your field services business further. By taking control of your finances, putting the right tools in the hands of your technicians and getting a 360-degree view of your customers, you can exceed customer expectations and increase profits.